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Return Policy / RMA Return Form
Return Policies and Instructions:

To return an item you must contact Customer Service for prior approval and obtain and RMA number.
 
Return Policies

30 day return policy on all products.

Return Rules:

All returned merchandise must be unregistered, in complete original manufacturer's packaging, same condition as sold, with all accessories, literature, instructions, and documentation.

  • Defective items are covered under our warranty and will be replaced at no charge.
  • Return freight is the sole responsibility of the consumer.
  • Shipping and handling fees are non refundable. (Including all refused and unaccepted packages).
  • Refunds on returned items which were paid for by credit card will only be made by crediting the account charged for the purchase.
  • Refunds on returned items which were paid for by wire transfer or check will be made by check after a 10-day waiting period.

If any of the above conditions are not met, Secure-It reserves the right to refuse the return or charge a 15% restocking fee.



Please Note: RMA numbers are set to expire 14 days from date generated.

Return Instructions:

  • Place the manufacturer's box into a shipping carton.
  • Please do not place stickers or shipping labels on the original manufacturer's package.
  • For your protection insure the package and ship via a traceable method. We are not responsible for lost or damaged packages.
     
    Return Shipping Address

    Secure-It, Inc.
    RMA # _ _ _ _ _ _ _
    140 Denslow Road
    East Longmeadow, MA 01028, US


To receive an email with an RMA#, please complete the form below.

RMA Return Form

 
Name* :
Email* :
Daytime Phone :
Type of Return* :
Order/Invoice Number* :
Product SKU* :
Additional Notes and
Desired action
Taken for your return* :
   
   I agree and have read the terms and conditions of return.
 
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