About Us Contact Us Resellers My Account Cart Contents Checkout
 
Return Policy / RMA Return Form
Return Policies and Instructions:

To return an item you must contact Customer Service for prior approval and obtain and RMA number.
 
Return Policies

30 day return policy on all products with the exception of PrivateVue Monitors. PrivateVue Monitors have a 14-Day Return Period - see below for PrivateVue policies.

Return Rules:

All returned merchandise must be unregistered, in complete original manufacturer's packaging, same condition as sold, with all accessories, literature, instructions, and documentation.

  • Defective items are covered under our warranty and will be replaced at no charge.
  • Return freight is the sole responsibility of the consumer.
  • Shipping and handling fees are non refundable. (Including all refused and unaccepted packages).
  • Refunds on returned items which were paid for by credit card will only be made by crediting the account charged for the purchase.
  • Refunds on returned items which were paid for by wire transfer or check will be made by check after a 10-day waiting period.

If any of the above conditions are not met, Secure-It reserves the right to refuse the return or charge a 15% restocking fee.

PrivateVue Return Policy:

PrivateVue Monitors may be returned within fourteen days from the date the merchandise was received. Please call or e-mail us for an RMA Number (Return Authorization Number). The PrivateVue monitors must be in complete manufacturer's packaging, same condition as sold, with all accessories, literature, instructions, documentation and blank warranty cards.



Please Note: RMA numbers are set to expire 14 days from date generated.

Return Instructions:

  • Place the manufacturer's box into a shipping carton.
  • Please do not place stickers or shipping labels on the original manufacturer's package.
  • For your protection insure the package and ship via a traceable method. We are not responsible for lost or damaged packages.
     
    Return Shipping Address

    Computer Security Products, Inc.
    RMA # _ _ _ _ _ _ _
    Section E-1, 3rd Floor
    100 Factory Street
    Nashua, NH 03060, US


To receive an email with an RMA#, please complete the form below.

RMA Return Form

 
Name* :
Email* :
Daytime Phone :
Type of Return* :
Order/Invoice Number* :
Product SKU* :
Additional Notes and
Desired action
Taken for your return* :
   
   I agree and have read the terms and conditions of return.
 
Login Here
Forgot Password?
    E-Mail address:
Password:
New Customer?
    Sign up now!


Shopping Cart more
0 items


About Us Contact Us Resellers
space
Legal | Privacy